When you choose Hunter Business Systems, you choose a top 10 company for satisfaction — across all North America.
Many companies claim they have the best service but have no concrete data to support that claim. Hunter Business Systems asks for feedback after every service call in order to measure our performance against that of others using a Net Promoter Score (NPS), the gold standard for reliably assessing customer satisfaction across all industries. Hunter Business Systems data is collected and reported – independently – by a third-party survey provider, meaning our feedback is an accurate, verified and authentic representation of how our customers view our business. Our emphasis on continuous improvement is evident with this process, and in the event a client is dissatisfied a manager is notified and is then contacted.
Hunter Business Systems 2019 NPS score (YTD) of 100% is the highest in North America, placing us above national companies such as USAA, Apple, Amazon and Southwest Airlines. As a straightforward loyalty metric that holds companies and employees accountable for how they treat customers, we use the Net Promoter Score as both a loyalty metric and a discipline for using our customers’ feedback to fuel positive interactions with our clients. Employees at all levels of our organization understand it, leading to customer-centric change and improved performance.
Let us show your company how Hunter Business Systems service truly makes a difference!
Call us today at 609-371-8120